Job Profile
COMMUNITY & EXPERIENCE MANAGER (m/f/d)
Location: Cologne
Working time: Full time (5 days/week), including weekend work (35-40h)
Welcome to YTTP — Your Transformation to Power. Since 2021, we have been following a clear philosophy: For us, everything revolves around constant growth and the next move. We support our members on their way to a stronger, fitter and more energetic body. Through a combination of various yoga practices, strength-building classes, barre, and intensive mat and reformer Pilates sessions. With already 5 studios in Cologne, we would now also like to bring our reformer Pilates concept to Berlin & Hamburg.
CREATE STUDIO QUALITY & COMMUNITY EXPERIENCE WITH HEART, STRUCTURE AND FORMAT
Would you like to take on responsibility, love to optimize processes and actively shape the experience of our customers? Then become part of our dynamic management team and make a significant contribution to Quality, atmosphere and solidarity in our five yoga and Pilates studios at. As Community & Experience Manager (m/f/d) You are not only an operational implementer, but also a strategic designer in a lively studio community. You ensure smooth daily operations, an inspiring environment and are the first point of contact for member loyalty and community engagement.
YOUR AREAS OF RESPONSIBILITY
1. Community building & member retention
- Build and maintain a strong, engaged studio community
- Concept development and strategic design of all offline activities
- Planning and implementation of community formats such as events, yoga and Pilates specials, studio meetups
- Active interaction with members locally and beyond
- Collect feedback and share relevant sentiments or ideas with the team
2. Quality Management & Studio Excellence
- Daily quality checks in all studios and our Academy
- Ensuring cleanliness, order and a coherent overall experience
- Flexible execution of checks (morning, noon, evening and weekend)
3. Inventory & infrastructure responsibility
- Inspection and refilling of consumer and hygiene items
- Responsibility for plant care, interior styling and shop presentation
- Supervision of all technical processes in the studios
4. Organization & Procurement
- Coordination of purchases, reorders and collections
- Management of suppliers, craftsmen and service providers
5. Warehouse & inventory management
- inventories of sales and consumer items
- Maintaining the online inventory management system (SumUp)
- Preparation of monthly sales overviews for studio management
6. Communication & interface work
- Close cooperation with team management, front of house and all other operational bodies such as social media and cooperation team
- Customer service support (e.g. email inquiries, phone calls)
- Reporting of community indicators and quality topics to studio management
YOU BRING THAT WITH YOU
- Experience in community, quality, studio or office management at best
- Structured, solution-oriented and independent way of working
- empathy, strong communication skills and enjoyment of people
- organizational talent and hands-on mentality
- Willingness to work weekends and time flexibility
- Enthusiasm for the sports-related work environment
THAT'S WHAT YOU CAN EXPECT FROM US- A responsible role with plenty of creative leeway
- An appreciative environment in a fast-growing company
- Inspiring colleagues and flat hierarchies
- The ability to have a real impact on customer experience, community, and studio quality
- Implementation of own ideas and concepts
- A workplace with meaning — in a community that focuses on health, mindfulness and development
So do you want to be part of our YTTP crew? Then we look forward to receiving your application!
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